Notification - Esendex Service Degredation
Incident
Report for Esendex
Resolved
We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause will take place.
At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.
We are making every effort to ensure that this problem doesn't affect our service again.
Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.
We are making every effort to ensure that this problem doesn't affect our service again.
Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Identified
At this time we believe that we are under a Denial of Service Attack.
Please be assured that our engineers are working on getting this resolved as soon as possible.
Please be assured that our engineers are working on getting this resolved as soon as possible.
Investigating
We are currently experiencing some temporary technical issues, which may be affecting some of our customers ability to send or receive messages, in some cases this may also include gaining access to any of our services.
We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.
Please direct any queries to our support team at support@esendex.com.
We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.
Please direct any queries to our support team at support@esendex.com.
This incident affected: SMS Platform (REST API, SOAP API, FormPost API, SMPP API, Push Notifications, App Notifications, Inbound SMS, SMS Surveys), Voice Platform (REST API, SOAP API, FormPost API), Email Platform (Email SMS, Echo for Email), and Customer Portal (Echo, Ecommerce).