All Systems Operational
Customer Portal Operational
Echo Operational
Collstream Portal Operational
Ecommerce Operational
SMS Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
SMPP API Operational
Collstream APIs Operational
Push Notifications Operational
App Notifications Operational
Inbound SMS Operational
SMS Surveys Operational
SMS Chat Operational
FTP Operational
Voice Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
Outbound callflows Operational
Outbound callblasts Operational
Inbound IVR Operational
Email Platform Operational
Email SMS Operational
Echo for Email Operational
Mobile Journeys Operational
Mobile Payments Operational
Mobile Forms Operational
Mobile Promotions Operational
Automations Operational
Direct Connections Operational
Direct Connections - AU Operational
Direct Connections - FR Operational
Direct Connections - ES Operational
Direct Connections - UK Operational
Direct Connections - DE Operational
Direct Connections - IE Operational
Direct Connections - US Operational
Rich Messaging Platform Operational
Messaging Studio Operational
Rich Messaging API Operational
Studio Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:06 UTC
Scheduled - We will be performing scheduled maintenance on Esendex platform during this time period; customers may need to retry connections during this time.
Jan 23, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:00 UTC
Scheduled - We will be performing scheduled maintenance on Esendex platform during this time period; customers may need to retry connections during this time.
Jan 23, 21:45 UTC
Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jan 14, 08:38 UTC
Monitoring - All systems are operational; we'll continue to monitor to ensure there no repetition of the issue, and aim to fully resolve the incident shortly. Thank you for your patience.
Jan 13, 12:27 UTC
Investigating - We are still experiencing technical issues with some of our Services. Our engineers are working on resolving the issue and we expect to be fully operational again soon.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com.
Jan 13, 05:57 UTC
Identified - We have identified the root cause and are working with our engineers to ensure that the service is restored and back to normal levels of service.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com
Jan 13, 02:30 UTC
Investigating - We are currently experiencing some temporary technical issues which may be affecting some of our customers' ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jan 13, 01:24 UTC
Jan 13, 2021
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.