All Systems Operational
Customer Portal Operational
Echo Operational
Collstream Portal Operational
Ecommerce Operational
SMS Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
SMPP API Operational
Push Notifications Operational
App Notifications Operational
Inbound SMS Operational
SMS Surveys Operational
SMS Chat Operational
Voice Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
Outbound callflows Operational
Outbound callblasts Operational
Inbound IVR Operational
Email Platform Operational
Email SMS Operational
Echo for Email Operational
Mobile Journeys Operational
Mobile Payments Operational
Mobile Forms Operational
Mobile Promotions Operational
Direct Connections Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2017

No incidents reported today.

Jan 16, 2017
Resolved - We've completed our immediate investigations and have made a number of changes to our systems; we will shortly be publishing details of an emergency maintenance window this week for further remedial work to be carried out.
We will of course continue to monitor for further occurrences.

Please accept our sincere apologies for any inconvenience caused, and assure you that we take very seriously any incident in which our high standards are not achieved.
Jan 16, 15:17 UTC
Update - We are reasonably sure that the recent degradation of service is down to a DDoS, or Distributed Denial of Service attack. We believe the purpose of the attack is to drive customers to a phishing site that appears to be Esendex's login page. We have had contact with several other SMS service providers who are experiencing similar issues.

We are working on several solutions to prevent future attacks, but it's equally important that our customers are aware of the phishing site and only access your account via https://login.esendex.com/. Please do not click on any Google adverts with less familiar domain extensions such as .pw, .me, .top etc.

If you think you or any member of your team may have logged in via the fake site, please change your password immediately. You can do that here: https://login.esendex.com/resetpassword.
Jan 10, 16:16 UTC
Monitoring - The unprecedented levels of traffic we were experiencing have subsided and services are now functioning again.
Our operations team are continuing their investigations into the cause and source of this traffic, and are working on a number of measures to prevent further disruption.

We will leave this incident as monitoring until we are confident of stability.
Jan 10, 12:22 UTC
Identified - At this time we are seeing an unprecedented high volume of traffic has resulted in temporary disruption of some services. Our Operations team are working with our network service providers to locate the source of this and block it as soon as possible.

We'll keep updating this page as we know more.
Jan 10, 11:21 UTC
Investigating - Our monitoring services have detected potential issues with our service.

We are currently investigating these, but you may be experiencing difficulties in accessing our services or your ability to send or receive messages.

Thank you for your continued patience and support, whilst we work with our suppliers to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jan 10, 10:44 UTC
Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017
Resolved - I'm pleased to confirm that yesterday's issues can now be confirmed as resolved. We're sorry that this happened and a full root cause will take place.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jan 10, 07:45 UTC
Monitoring - We are pleased to confirm that our services are now functional. We'll monitor the situation and update further when we're confident the incident is resolved.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jan 9, 23:31 UTC
Identified - We are still experiencing technical issues with Esendex Service. Our engineers are working on resolving the issue and we expect to be fully operational again soon.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com.
Jan 9, 22:59 UTC
Investigating - We are currently aware that some customers may be experiencing issues reaching our services, this may also be affecting your ability to send or receive messages.

Please accept our apologies for any inconvenience and we thank you for your continued patience and support, whilst we work with our network providers to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jan 9, 22:40 UTC
Jan 9, 2017
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause will take place and be shared with you.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jan 9, 21:10 UTC
Update - We've restored service and are now monitoring the situation.
Jan 9, 21:02 UTC
Identified - We are still experiencing issues with Esendex services. Our engineers are working on resolving the issue and we expect to be fully operational again soon.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com.
Jan 9, 20:55 UTC
Investigating - Our monitoring services have detected potential issues with our service.

We are currently investigating these, but you may be experiencing difficulties in accessing our services or your ability to send or receive messages.

Thank you for your continued patience and support, whilst we work with our suppliers to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jan 9, 20:46 UTC
Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause will take place.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jan 5, 21:50 UTC
Investigating - We are currently experiencing some temporary technical issues, which may be affecting some of our customers ability to send or receive messages, in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jan 5, 20:53 UTC
Jan 4, 2017
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause will take place.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

We are making every effort to ensure that this problem doesn't affect our service again.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jan 4, 21:48 UTC
Identified - At this time we believe that we are under a Denial of Service Attack.
Please be assured that our engineers are working on getting this resolved as soon as possible.
Jan 4, 21:12 UTC
Investigating - We are currently experiencing some temporary technical issues, which may be affecting some of our customers ability to send or receive messages, in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jan 4, 20:53 UTC
Jan 3, 2017
Resolved - This incident has been resolved.
Jan 3, 18:13 UTC
Identified - We've been made aware that a determined and pretty sophisticated fraudster has purchased advertising space on Google, and is masquerading as Esendex. Their advert looks like this:

http://dox4euoyzny9u.cloudfront.net/images/support/fraudster.jpg

Please do *not* click on this link. It is being used to phish for usernames and passwords.

To log into your Esendex account, always use https://login.esendex.com. We're working with Google to get this removed and taking appropriate legal guidance to prevent a recurrence.
Jan 3, 18:07 UTC