All Systems Operational

Customer Portal Operational
Esendex Operational
Echo Operational
Collstream Portal Operational
Ecommerce Operational
SMS Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
SMPP API Operational
Collstream APIs Operational
Push Notifications Operational
App Notifications Operational
Inbound SMS Operational
SMS Surveys Operational
SMS Chat Operational
FTP Operational
Voice Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
Outbound callflows Operational
Outbound callblasts Operational
Inbound IVR Operational
Email Platform Operational
Email SMS Operational
Echo for Email Operational
Mobile Journeys Operational
Mobile Payments Operational
Mobile Forms Operational
Mobile Promotions Operational
Automations Operational
Direct Connections Operational
Direct Connections - AU Operational
Direct Connections - FR Operational
Direct Connections - ES Operational
Direct Connections - UK Operational
Direct Connections - DE Operational
Direct Connections - IE Operational
Direct Connections - US Operational
Rich Messaging Platform Operational
Messaging Studio Operational
Rich Messaging API Operational
Studio Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025
Identified - Esendex Service Degradation
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. Unfortunately, due to the nature of the issue, any inbound WhatsApp messages that were sent during this outage period will not be received. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
May 12, 06:14 UTC
Identified - We have identified the root cause of an issue with WhatsApp rich content message sending. SMS is otherwise unaffected. We are working with our engineers to ensure that the service is restored and back to normal levels of service.

We're sorry that this is happening.
May 12, 05:17 UTC
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

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