Update - After speaking to our US service providers, the USA networks are starting to block the use of shared shortcodes in general. Some networks have already stopped provision of new codes and it is expected that they will shortly stop providing all share codes entirely.

The solution to this is to provide any customer wanting to send to the USA with a USA toll-free number. We are currently looking into options to be able to supply this and the commercial implications of this also.

Once we have the solution in place and available, we will be in touch with customers affected by this change.
If you wish to be among the first to take advantage of this, please contact support@esendex.com and we'll be in touch as soon as we can.
Mar 2, 17:25 UTC
Identified - We have become aware that some US mobile networks have temporarily suspended an Esendex shared shortcode service due to the behaviour of one of our customers.
We are working with those networks to restore the service which is likely to take at least 24hrs, we will keep customers informed during the period.

At the same time we have provisioned an alternative route that will use a US phone number as the message originator.

Esendex are still able to offer US Toll Free mobile numbers, if this would be of interest to you, please get in touch through your account manager or the customer support team.

We sincerely apologies for any inconvenience caused and thank you for your patience."
Feb 27, 17:32 UTC
Customer Portal Operational
Echo Operational
Collstream Portal Operational
Ecommerce Operational
SMS Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
SMPP API Operational
Collstream APIs Operational
Push Notifications Operational
App Notifications Operational
Inbound SMS Operational
SMS Surveys Operational
SMS Chat Operational
FTP Operational
Voice Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
Outbound callflows Operational
Outbound callblasts Operational
Inbound IVR Operational
Email Platform Operational
Email SMS Operational
Echo for Email Operational
Mobile Journeys Operational
Mobile Payments Operational
Mobile Forms Operational
Mobile Promotions Operational
Automations Operational
Direct Connections Degraded Performance
Direct Connections - AU Operational
Direct Connections - FR Operational
Direct Connections - ES Operational
Direct Connections - UK Operational
Direct Connections - DE Operational
Direct Connections - IE Operational
Direct Connections - US Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.