All Systems Operational
Customer Portal Operational
Echo   Operational
Collstream Portal   Operational
Ecommerce   Operational
SMS Platform Operational
REST API   Operational
SOAP API   Operational
FormPost API   Operational
SMPP API   Operational
Collstream APIs   Operational
Push Notifications   Operational
App Notifications   Operational
Inbound SMS   Operational
SMS Surveys   Operational
SMS Chat   Operational
FTP   Operational
Voice Platform Operational
REST API   Operational
SOAP API   Operational
FormPost API   Operational
Outbound callflows   Operational
Outbound callblasts   Operational
Inbound IVR   Operational
Email Platform Operational
Email SMS   Operational
Echo for Email   Operational
Mobile Journeys Operational
Mobile Payments   Operational
Mobile Forms   Operational
Mobile Promotions   Operational
Automations   Operational
Direct Connections Operational
Direct Connections - AU   Operational
Direct Connections - FR   Operational
Direct Connections - ES   Operational
Direct Connections - UK   Operational
Direct Connections - DE   Operational
Direct Connections - IE   Operational
Direct Connections - US   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2018
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jun 19, 11:44 UTC
Update - The fix has been applied and most users will have full performance restored.
Jun 19, 11:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 19, 10:56 UTC
Investigating - We are currently experiencing some temporary technical issues, which may be affecting some of our customers ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jun 19, 10:50 UTC
Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018
Completed - This maintenance window has been cancelled because there is no requirement for it, yesterday's scheduled maintenance having been successfully completed with no issues.
Jun 9, 18:48 UTC
Scheduled - To ensure that Esendex continues to deliver high quality communication solutions we will be performing maintenance on 9th June 2018 between 20:00 and 21:00 UTC, during which time services will be unavailable.

Date and time: 9th June 2018 | 20:00-21:00 UTC
Services affected: All Esendex Core Messaging Services
Impact: Any messages submitted during this window may not be accepted and should be resubmitted after the maintenance is complete.

We’ve made every effort to minimise disruption and apologise if this causes you any inconvenience. You can monitor the status of the system during this process on https://status.esendex.com.

If you have any questions, please contact your account manager or email our support team on support@esendex.com.

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Importante: Sesión de mantenimiento del sistema el 9 de Junio

Para garantizar que Esendex continúe siendo uno de los proveedores más fiables del sector, realizaremos una sesión de mantenimiento el 9 de Junio entre las 21:00 y las 22:00 GMT+1. Durante este tiempo nuestros servicios no estarán disponibles.

Fecha y hora: 9 de Junio de 2018 | 21:00 - 22:00 GMT+1
Servicios afectados: Todos los servicios de Esendex
Impacto: Cualquier mensaje enviado durante este periodo puede fallar y debe volver a enviarse una vez finalizado el mantenimiento.

Hemos hecho todos los esfuerzos posibles para minimizar cualquier interrupción en el servicio, pero queremos pedirte disculpas por todos los inconvenientes que esto pueda causar. Durante la sesión, podrás ver el estado de todos nuestros sistemas en https://status.esendex.com.

Si tienes alguna pregunta, por favor contacta con tu account manager o envía un email a soporte@esendex.es

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Une maintenance de notre système sera effectuée le samedi 9 Juin 2018.

Esendex s’engage au quotidien pour vous offrir des solutions de communications toujours plus efficaces. Nous effectuerons une maintenance de notre système le vendredi 9 Juin 2018 entre 21h00 et 22h00 (GMT+1), période pendant laquelle nos services ne seront pas disponibles.

Heure et Date : le 9 Juin 2018 | Entre 21:00 et 22:00 (GMT+1)
Service concerné : Tous les services Esendex
Impact : Tous les messages prévus durant cette période seront susceptibles de ne pas être envoyés. Ces messages devront être expédiés de nouveau, une fois la maintenance de notre système terminée.

Nos services mettent tout en oeuvre pour minimiser les désagréments pouvant être causés durant cette mise à jour. Nous vous prions de nous excuser par avance pour tout problème que vous seriez susceptible de rencontrer. N’hésitez pas à consulter le statut de notre système durant sa mise à jour sur: https://status.esendex.com.

Votre gestionnaire de compte Esendex reste disponible en cas de questions. Vous pouvez également contacter notre support technique par email : support@esendex.fr

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Wichtig: Systemwartung am 9 Juni 2018

Um sicherzustellen, dass wir Ihnen zuverlässige Kommunikationslösungen bieten können, werden wir am 9 Juni 2018 zwischen 21:00 und 22:00 Uhr mitteleuropäische Zeiteine Systemwartung durchführen. Während dieser Zeit steht Ihnen unser Service leider nicht zur Verfügung.

Datum und Uhrzeit: 9 Juni 2018 | zwischen 21:00 und 22:00 Uhr mitteleuropäische Zeit
Welche Services sind beeinträchtigt: Alle Esendex Services
Auswirkungen: Jede Nachricht, die Sie während der Systemwartung verschicken, wird vermutlich fehlschlagen. Wir empfehlen Ihnen, diese Nachrichten nach der Wartung noch einmal zu versenden.

Wir versuchen, die Einschränkungen für Sie so gering wie möglich zu halten und entschuldigen uns für eventuell entstehende Unannehmlichkeiten. Sie können den Status unserer Systeme jederzeit über folgenden Link einsehen: https://status.esendex.com.

Bitte kontaktieren Sie bei Fragen Ihren Account Manager oder kontaktieren Sie unser Support Team über support@esendex.com
Jun 8, 21:34 UTC
Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause will take place.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jun 6, 18:16 UTC
Update - Monitoring - We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jun 6, 16:31 UTC
Monitoring - Monitoring - We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Jun 6, 16:29 UTC
Investigating - Our monitoring services have detected potential issues with our service.

We are currently investigating these, but you may be experiencing difficulties sending or receiving messages.

Thank you for your continued patience and support, whilst we work with our suppliers to resolve this.

Please direct any queries to our support team at support@esendex.com.
Jun 6, 15:45 UTC
Jun 5, 2018

No incidents reported.