Identified - We have identified the problem and working hard to ensure this is resolved as soon as possible. Apologies again for any inconvenience this is causing.
Aug 15, 13:21 UTC
Investigating - We are currently experiencing some temporary technical issues which may be affecting some of our customers' ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Aug 15, 08:32 UTC
Customer Portal Degraded Performance
Esendex Degraded Performance
Echo Degraded Performance
Collstream Portal Operational
Ecommerce Operational
SMS Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
SMPP API Operational
Collstream APIs Operational
Push Notifications Operational
App Notifications Operational
Inbound SMS Operational
SMS Surveys Operational
SMS Chat Operational
FTP Operational
Voice Platform Operational
REST API Operational
SOAP API Operational
FormPost API Operational
Outbound callflows Operational
Outbound callblasts Operational
Inbound IVR Operational
Email Platform Operational
Email SMS Operational
Echo for Email Operational
Mobile Journeys Operational
Mobile Payments Operational
Mobile Forms Operational
Mobile Promotions Operational
Automations Operational
Direct Connections Operational
Direct Connections - AU Operational
Direct Connections - FR Operational
Direct Connections - ES Operational
Direct Connections - UK Operational
Direct Connections - DE Operational
Direct Connections - IE Operational
Direct Connections - US Operational
Rich Messaging Platform Operational
Messaging Studio Operational
Rich Messaging API Operational
Studio Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2022

Unresolved incident: Notification - Esendex Service Degradation.

Aug 14, 2022
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.

Aug 14, 11:18 UTC
Monitoring - We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.

Aug 14, 11:13 UTC
Identified - We have identified the root cause and are working with our engineers to ensure that the service is restored and back to normal levels of service.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com

Aug 14, 11:05 UTC
Investigating - We are currently experiencing some temporary technical issues which may be affecting some of our customers' ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Please direct any queries to our support team at support@esendex.com.

Aug 14, 10:11 UTC
Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.