All Systems Operational
Customer Portal Operational
Echo   Operational
Collstream Portal   Operational
Ecommerce   Operational
SMS Platform Operational
REST API   Operational
SOAP API   Operational
FormPost API   Operational
SMPP API   Operational
Collstream APIs   Operational
Push Notifications   Operational
App Notifications   Operational
Inbound SMS   Operational
SMS Surveys   Operational
SMS Chat   Operational
FTP   Operational
Voice Platform Operational
REST API   Operational
SOAP API   Operational
FormPost API   Operational
Outbound callflows   Operational
Outbound callblasts   Operational
Inbound IVR   Operational
Email Platform Operational
Email SMS   Operational
Echo for Email   Operational
Mobile Journeys Operational
Mobile Payments   Operational
Mobile Forms   Operational
Mobile Promotions   Operational
Automations   Operational
Direct Connections Operational
Direct Connections - AU   Operational
Direct Connections - FR   Operational
Direct Connections - ES   Operational
Direct Connections - UK   Operational
Direct Connections - DE   Operational
Direct Connections - IE   Operational
Direct Connections - US   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - We are pleased to report that the fallback to our previous infrastructure has been successful, and all services are now operational.

Thank you for your patience; please direct any questions or concerns to support@esendex.com.
Apr 20, 21:48 UTC
Monitoring - Our restoration of our previous infrastructure is going well, and we're running tests to ensure complete success. We anticipate a return to full service very shortly and appreciate your understanding.
Apr 20, 21:28 UTC
Identified - We're taking our services offline to reinstate our previous infrastructure and, in doing so, restore the reliability of our platform. During this time you will not be able to access our services, and no messages will be sent. Any messages that were scheduled ahead of the maintenance window will be queued and sent after the window has closed.

We do not anticipate this taking more than one hour and will provide updates. We're very sorry if you are inconvenienced by this.
Apr 20, 21:00 UTC
Apr 19, 2018
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Apr 19, 21:50 UTC
Investigating - We are currently experiencing some temporary technical issues, which may be affecting some of our customers ability to send or receive messages, in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Apr 19, 20:43 UTC
Apr 18, 2018
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Fixes for the affected services were identified, tested and deployed within 4 hrs: all within Service Level Agreement timescales, and we are making every effort to ensure that this problem doesn't affect our service again.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Apr 18, 06:43 UTC
Identified - We are still experiencing technical issues. Our engineers are working on resolving the issue and we expect to be fully operational again soon.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com.
Apr 18, 05:57 UTC
Investigating - We are currently experiencing some temporary technical issues, which may be affecting some of our customers ability to send or receive messages, in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support, whilst we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Apr 18, 04:51 UTC
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause will take place.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Fixes for the affected services were identified, tested and deployed and we are making every effort to ensure that this problem doesn't affect our service again.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Apr 16, 13:14 UTC
Monitoring - We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Apr 16, 12:05 UTC
Update - Investigating - We are still experiencing technical issues. Our engineers are working on resolving the issue and we expect to be fully operational again soon.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com.
Apr 16, 11:10 UTC
Investigating - We are experiencing technical issues. Our engineers are working on resolving the issue and we expect to be fully operational again soon.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com.
Apr 16, 10:23 UTC
Apr 15, 2018

No incidents reported.

Apr 14, 2018
Completed - Maintenance work has now been completed. Thank you for your patience.
Apr 14, 21:48 UTC
Verifying - Maintenance is going to plan, and we are now testing our changes.
Apr 14, 21:37 UTC
Scheduled - To ensure that Esendex continues to deliver the most reliable communication solutions available, we will be performing maintenance on 14th April 2018 between 22:00 and 23:00 UTC, during which time services will be unavailable.

Date and time: 14th April 2018 | 22:00-23:00 UTC
Services affected: All Esendex services
Impact: Any messages submitted during this window may fail and should be resubmitted after the maintenance is complete.

We’ve made every effort to minimise disruption, but we’re sorry if this causes you any inconvenience. You can monitor the status of the system during this process on https://status.esendex.com.

If you have any questions, please contact your account manager or email our support team on support@esendex.com.

================================================================================================================================

Subject line: Importante: Sesión de mantenimiento del sistema el 14 de abril


Para garantizar que Esendex continúe siendo uno de los proveedores más fiables del sector, realizaremos una sesión de mantenimiento el 14 de abril entre las 23:00 y las 00:00 GMT+1. Durante este tiempo nuestros servicios no estarán disponibles.


Fecha y hora: 14 de abril de 2018 | 23:00 - 00:00 GMT+1
Servicios afectados: Todos los servicios de Esendex
Impacto: Cualquier mensaje enviado durante este periodo puede fallar y debe volver a enviarse una vez finalizado el mantenimiento.


Hemos hecho todos los esfuerzos posibles para minimizar cualquier interrupción en el servicio, pero queremos pedirte disculpas por todos los inconvenientes que esto pueda causar. Durante la sesión, podrás ver el estado de todos nuestros sistemas en https://status.esendex.com.


Si tienes alguna pregunta, por favor contacta con tu account manager o envía un email a soporte@esendex.es

================================================================================================================================

Subject line: Une maintenance de notre système sera effectuée le samedi 14 avril 2018.

Esendex s’engage au quotidien pour vous offrir des solutions de communications toujours plus efficaces. Nous effectuerons une maintenance de notre système le samedi 14 avril 2018 entre 22h00 et 23h00 (GMT+1), période pendant laquelle nos services ne seront pas disponibles.

Heure et Date : le 14 avril 2018 | Entre 22:00 et 23:00 (GMT+1)
Service concerné : Tous les services Esendex
Impact : Tous les messages prévus durant cette période seront susceptibles de ne pas être envoyés. Ces messages devront être expédiés de nouveau, une fois la maintenance de notre système terminée.

Nos services mettent tout en oeuvre pour minimiser les désagréments pouvant être causés durant cette mise à jour. Nous vous prions de nous excuser par avance pour tout problème que vous seriez susceptible de rencontrer. N’hésitez pas à consulter le statut de notre système durant sa mise à jour sur: https://status.esendex.com.

Votre gestionnaire de compte Esendex reste disponible en cas de questions. Vous pouvez également contacter notre support technique par email : support@esendex.fr

================================================================================================================================

Um sicherzustellen, dass wir Ihnen zuverlässige Kommunikationslösungen bieten können, werden wir am 14. April 2018 zwischen 23:00 und 24:00 Uhr mitteleuropäische Zeiteine Systemwartung durchführen. Während dieser Zeit steht Ihnen unser Service leider nicht zur Verfügung.

Datum und Uhrzeit: 14. April 2018 | zwischen 23:00 und 24:00 Uhr mitteleuropäische Zeit
Welche Services sind beeinträchtigt: Alle Esendex Services
Auswirkungen: Jede Nachricht, die Sie während der Systemwartung verschicken, wird vermutlich fehlschlagen. Wir empfehlen Ihnen, diese Nachrichten nach der Wartung noch einmal zu versenden.

Wir versuchen, die Einschränkungen für Sie so gering wie möglich zu halten und entschuldigen uns für eventuell entstehende Unannehmlichkeiten. Sie können den Status unserer Systeme jederzeit über folgenden Link einsehen: https://status.esendex.com.

Bitte kontaktieren Sie bei Fragen Ihren Account Manager oder kontaktieren Sie unser Support Team über support@esendex.com

================================================================================================================================

To ensure that Esendex continues to deliver the most reliable communication solutions available, we will be performing maintenance on 15th April 2018 between 08:00 and 09:00 AEST, during which time services will be unavailable.

Date and time: 15th April 2018 | 08:00 - 09:00 AEST
Services affected: All Esendex services
Impact: Any messages submitted during this window may fail and should be resubmitted after the maintenance is complete.

We’ve made every effort to minimise disruption, but we’re sorry if this causes you any inconvenience. You can monitor the status of the system during this process on https://status.esendex.com.

If you have any questions, please contact your account manager or email our support team on support@esendex.com.
Mar 19, 07:54 UTC
Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.