All Systems Operational
Customer Portal Operational
Echo   Operational
Collstream Portal   Operational
Ecommerce   Operational
SMS Platform Operational
REST API   Operational
SOAP API   Operational
FormPost API   Operational
SMPP API   Operational
Collstream APIs   Operational
Push Notifications   Operational
App Notifications   Operational
Inbound SMS   Operational
SMS Surveys   Operational
SMS Chat   Operational
FTP   Operational
Voice Platform Operational
REST API   Operational
SOAP API   Operational
FormPost API   Operational
Outbound callflows   Operational
Outbound callblasts   Operational
Inbound IVR   Operational
Email Platform Operational
Email SMS   Operational
Echo for Email   Operational
Mobile Journeys Operational
Mobile Payments   Operational
Mobile Forms   Operational
Mobile Promotions   Operational
Automations   Operational
Direct Connections Operational
Direct Connections - AU   Operational
Direct Connections - FR   Operational
Direct Connections - ES   Operational
Direct Connections - UK   Operational
Direct Connections - DE   Operational
Direct Connections - IE   Operational
Direct Connections - US   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - We are pleased to confirm that the issues which affected Inbox Message Count have been resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Dec 5, 16:47 UTC
Identified - 1. Some customers may be seeing an incorrect message count in their Echo Inbox and Inbox API at this time. This does not affect outbound or inbound messages.

2. Text to Speech is currently disabled, affecting a small number of customers. *This is now resolved*

Our engineers are working to correct both issues, and we will update this page as soon as they are resolved. Thank you for your patience.
Dec 5, 09:24 UTC
Dec 4, 2018
Resolved - We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Dec 4, 17:02 UTC
Monitoring - **Please note that some customers may still be unable to access their message inbox at this time.**

However, we are pleased to confirm that the core issue which affected some of our services is now resolved and we are actively monitoring the situation.

Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Dec 4, 16:13 UTC
Identified - We have identified the root cause and are working with our engineers to ensure that the service is restored and back to normal levels of service.

We're sorry that this is happening. Please direct any queries to our support team at support@esendex.com
Dec 4, 15:52 UTC
Investigating - We are currently experiencing some temporary technical issues which may be affecting some of our customers' ability to send or receive messages.

We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Please direct any queries to our support team at support@esendex.com.
Dec 4, 15:29 UTC
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.