Resolved -
We are pleased to confirm that the issues which affected some of our services are now resolved. Unfortunately, due to the nature of the issue, any inbound WhatsApp messages that were sent during this outage period will not be received. We're sorry that this happened and a full root cause analysis will take place.
At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
May 12, 06:14 UTC
Identified -
We have identified the root cause of an issue with WhatsApp rich content message sending. SMS is otherwise unaffected. We are working with our engineers to ensure that the service is restored and back to normal levels of service.
We're sorry that this is happening.
May 12, 05:17 UTC