Investigating - Esendex Service Degradation

Major incident Customer Portal Esendex Echo Ecommerce SMS Platform REST API SOAP API FormPost API SMPP API Push Notifications App Notifications Inbound SMS SMS Surveys SMS Chat FTP Voice Platform REST API SOAP API FormPost API Outbound callflows Outbound callblasts Inbound IVR Email Platform Email SMS Echo for Email Mobile Journeys Mobile Payments Mobile Forms Mobile Promotions Automations Direct Connections Direct Connections - AU Direct Connections - FR Direct Connections - ES Direct Connections - UK Direct Connections - DE Direct Connections - IE Direct Connections - US Rich Messaging Platform Messaging Studio Rich Messaging API Studio Chat

2025-10-29 16:11 GMT · 6 hours, 43 minutes

Updates

Investigating

We are pleased to confirm that the issues which affected some of our services are now resolved. We’re sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.

October 29, 2025 · 22:41 GMT

Issue

We are currently experiencing some temporary technical issues which may be affecting some of our customers’ ability to send or receive messages; in some cases this may also include gaining access to any of our services.

This is related to the Microsoft Azure global outage

We’re sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

October 29, 2025 · 16:11 GMT

← Back