Message delays on Rich Messaging Platform
Major incident
Rich Messaging Platform
Messaging Studio
Rich Messaging API
Studio Chat
2026-01-30 11:37 GMT
· 6 days, 23 hours, 46 minutes
Updates
Resolved
February 6, 2026 · 11:23 GMT
After an extended monitoring period we have experienced no more delays and the issue is marked as resolved.
Thank you for your patience in this matter.
Monitoring
February 5, 2026 · 13:15 GMT
We are pleased to confirm that we have seen an improvement to Message delays we are continuing to monitor the issue to confirm stability.
Thank you for your patience in this matter.
Issue
January 30, 2026 · 11:37 GMT
The Rich Messaging Platform is currently experiencing message delays.
We are actively investigating the issue, and are aiming for recovery as soon as is possible.
We thank you for your patience.
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