Message delays on Rich Messaging Platform

Major incident Rich Messaging Platform Messaging Studio Rich Messaging API Studio Chat
2026-01-30 11:37 GMT · 6 days, 23 hours, 46 minutes

Updates

Resolved

After an extended monitoring period we have experienced no more delays and the issue is marked as resolved.

Thank you for your patience in this matter.

February 6, 2026 · 11:23 GMT
Monitoring

We are pleased to confirm that we have seen an improvement to Message delays we are continuing to monitor the issue to confirm stability.

Thank you for your patience in this matter.

February 5, 2026 · 13:15 GMT
Issue

The Rich Messaging Platform is currently experiencing message delays.

We are actively investigating the issue, and are aiming for recovery as soon as is possible.

We thank you for your patience.

January 30, 2026 · 11:37 GMT

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