Service Interruption
Major incident
Customer Portal
Esendex
Echo
Collstream Portal
Ecommerce
SMS Platform
REST API
SOAP API
FormPost API
SMPP API
Collstream APIs
Push Notifications
App Notifications
Inbound SMS
SMS Surveys
SMS Chat
FTP
Voice Platform
REST API
SOAP API
FormPost API
Outbound callflows
Outbound callblasts
Inbound IVR
Email Platform
Email SMS
Echo for Email
Mobile Journeys
Mobile Payments
Mobile Forms
Mobile Promotions
Automations
Direct Connections
Direct Connections - AU
Direct Connections - FR
Direct Connections - ES
Direct Connections - UK
Direct Connections - DE
Direct Connections - IE
Direct Connections - US
Rich Messaging Platform
Messaging Studio
Rich Messaging API
Studio Chat
2026-02-01 09:48 GMT
· 7 hours, 19 minutes
Updates
Resolved
February 1, 2026 · 17:03 GMT
We can confirm the majority of services were restored at 14:30 UK time, with SMPP services restored at 16:40. We apologise for any inconvenience caused. A Root Cause Analysis will be carried out and shared as soon as possible.
Investigating
February 1, 2026 · 14:52 GMT
We are starting to see some services have started to recover, Some messages are starting to send. We will continue to investigate any remaining issues.
Issue
February 1, 2026 · 09:48 GMT
We are currently experiencing technical issues which is impacting our customers’ ability to access the platform and our ability to send or receive messages; we are investigating the issue.
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