Investigating - Esendex Service Degradation

We are pleased to confirm that the issues which affected some of our services are now resolved.

We’re sorry that this happened and a full root cause analysis will take place.

Further changes have been implemented on the RCP platform, and these are showing improvements in delivery times. We will monitor the platform overnight and provide a service update in the morning.

We apologize for the disruption and appreciate your continued patience.

Following the changes implemented yesterday on the RCP platform, our internal metrics and testing continue to show improvement. However, we are still receiving reports of delays. Our team is investigating these reports and is working urgently toward a solution.

We apologize for the disruption and appreciate your patience while we work toward a full resolution.

Following investigation we have implemented some changes to the RCP platform, our internal metrics and testing show improved performance for send times, we continue to monitor closely.

We apologise for the disruption and appreciate your patience as our team works toward a resolution.

We are continuing to review message delivery rates following our initial remediation efforts.

While investigations into the remaining delays are ongoing, our engineering teams remain focused on restoring full service. We will provide further updates as new information becomes available.

Investigations into message delivery delays within Rich Messaging are ongoing.

We have implemented some remediation steps and are continuing to review the message delivery rates. We appreciate your continued patience as our team works toward a full resolution.

We are continuing to investigate delivery delays within Rich Messaging that are impacting message performance for some customers.

We apologize for the disruption and appreciate your patience as our team works toward a resolution.

We are still seeing some delays to sends via Rich Messaging, while investigating next steps.

We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.

We are currently experiencing some temporary technical issues which may be affecting the delivery time for some of our customers’ messages; in some cases this may also include gaining access to any of our services.

We’re sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.