Issues with Message Delivery
Major incident
Customer Portal
Collstream Portal
SMS Platform
Collstream APIs
Voice Platform
Outbound callflows
Outbound callblasts
Inbound IVR
2026-03-23 10:48 GMT
· 4 hours, 6 minutes
Updates
Resolved
March 23, 2026 · 14:54 GMT
We are seeing a full recovery in message delivery rates across the platform. Our internal testing confirms that messages are now sending successfully without delay.
Monitoring
March 23, 2026 · 11:09 GMT
We are seeing a recovery in message delivery rates across the platform, internal testing indicates that messages are now sending successfully.
We will continue to monitor the situation closely for any further instability.
Issue
March 23, 2026 · 10:48 GMT
We are currently investigating an issue affecting the delivery of outgoing messages . Initial logs suggest this is related to a service disruption with one of our suppliers.
Our team is working closely with the supplier to resolve this as quickly as possible. We apologies for the inconvenience.
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