Intermittent Connectivity and Delivery Delays
Minor incident
SMS Platform
Collstream APIs
Voice Platform
REST API
SOAP API
Outbound callflows
Outbound callblasts
Inbound IVR
2026-08-13 09:29 BST
· 3 days, 13 minutes
Updates
Monitoring
August 13, 2026 · 10:44 BST
Message-sending connections and queue processing have stabilized.
We are maintaining active Monitoring on all services while the root cause investigation continues to prevent any potential recurrence.
Issue
August 13, 2026 · 09:29 BST
We are currently investigating intermittent network connectivity issues affecting the Collstream platform. Outbound SMS messages may experience intermittent delays or retries. Scheduled reports may run slower than usual.
Engineers are actively investigating the issue. An update will be provided within 30 minutes or as soon as new information is available.
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