Emergency maintenance - Collstream
Major incident
Customer Portal
Collstream Portal
SMS Platform
Collstream APIs
Mobile Journeys
Mobile Payments
Mobile Forms
Mobile Promotions
2026-08-14 10:00 BST
· 3 hours, 31 minutes
Updates
Issue
August 14, 2026 · 10:16 BST
Due to some connectivity issues on Collstream, we are undertaking emergency maintenance at 10:30 (09:30 UTC). This will involve a loss of connectivity for 5 - 30 minutes, and may require customers to reconnect once the maintenance is complete.
We apologise for any inconvenience.
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