Monitoring - Esendex Service Degradation
Incident
Report for Esendex
Resolved
We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.
At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
Monitoring
We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.
This incident affected: SMS Platform (REST API, SOAP API, FormPost API, SMPP API, Collstream APIs, Push Notifications, App Notifications, Inbound SMS, SMS Surveys, SMS Chat, FTP), Voice Platform (REST API, SOAP API, FormPost API, Outbound callflows, Outbound callblasts, Inbound IVR), Email Platform (Email SMS, Echo for Email), Mobile Journeys (Mobile Payments, Mobile Forms, Mobile Promotions), Direct Connections (Direct Connections - AU, Direct Connections - FR, Direct Connections - ES, Direct Connections - UK, Direct Connections - DE, Direct Connections - IE, Direct Connections - US), Rich Messaging Platform (Messaging Studio, Rich Messaging API, Studio Chat), Customer Portal (Esendex, Echo, Collstream Portal, Ecommerce), and Automations.