Identified - Esendex Service Degradation
Incident
Report for Esendex
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified the root cause and are working with our engineers to ensure that the service is restored and back to normal levels of service.
We apologise for the inconvenience caused
We apologise for the inconvenience caused
This incident affected: SMS Platform (REST API, SOAP API, FormPost API, SMPP API, Collstream APIs, Push Notifications, App Notifications, Inbound SMS, SMS Surveys, SMS Chat, FTP), Voice Platform (REST API, SOAP API, FormPost API, Outbound callflows, Outbound callblasts, Inbound IVR), Email Platform (Email SMS, Echo for Email), Mobile Journeys (Mobile Payments, Mobile Forms, Mobile Promotions), Rich Messaging Platform (Messaging Studio, Rich Messaging API, Studio Chat), Customer Portal (Esendex, Echo, Collstream Portal, Ecommerce), Direct Connections (Direct Connections - UK), and Automations.