Notification - Esendex Service Degradation

Incident Report for Esendex

Resolved

We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.

At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
Posted Mar 16, 2025 - 00:09 UTC

Monitoring

We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.
Posted Mar 15, 2025 - 23:48 UTC

Investigating

We are currently experiencing some temporary technical issues which may be affecting some of our customers' ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.
Posted Mar 15, 2025 - 23:37 UTC
This incident affected: SMS Platform (REST API, SOAP API, FormPost API, SMPP API, Push Notifications, App Notifications), Voice Platform (REST API, SOAP API, FormPost API), and Customer Portal (Esendex, Echo).