Investigating - Esendex Service Degradation
Incident
Report for Esendex
Resolved
We are pleased to confirm that the issues which affected some of our services are now resolved. We're sorry that this happened and a full root cause analysis will take place.
At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
At Esendex, we pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.
Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Monitoring
Services have now been restored, and we continue to monitor the situation carefully. We will update the system status to 'operational' when we're completely satisfied, but your messages will be sending again now.
Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Should you have any questions, please contact your account manager or contact our support team at support@esendex.com.
Investigating
We are currently experiencing some temporary technical issues which may be affecting some of our customers' ability to send or receive messages; in some cases this may also include gaining access to any of our services.
We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.
Please direct any queries to our support team at support@esendex.com.
We're sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.
Please direct any queries to our support team at support@esendex.com.
This incident affected: SMS Platform (REST API, SOAP API, FormPost API, SMPP API, Push Notifications, App Notifications, Inbound SMS, SMS Surveys), Email Platform (Email SMS, Echo for Email), Direct Connections (Direct Connections - AU, Direct Connections - FR, Direct Connections - ES, Direct Connections - UK, Direct Connections - DE, Direct Connections - IE, Direct Connections - US), Rich Messaging Platform (Messaging Studio), and Customer Portal (Echo, Ecommerce).